FREQUENTLY ASKED QUESTIONS
Can I order by telephone?
Yes, please call 07413 172976 or send an email to firstname.lastname@example.org or through our Contact Us page to get in touch with a member of our team.
Is the ordering process secure?
Yes, at Box of Colours our site uses high-level encryption technology. We are hosted by Shopify and have the most secure site possible.
Do you sell Gift Cards?
Yes, you can find our Gift Cards in our products.
Can I cancel or amend my order online?
Once an order has been placed we are unable to change or amend it. Please contact us and read our returns policy.
Where can I enter my gift voucher code?
A gift voucher box can be found at the bottom of Your Cart page at the checkout. Add in your code and click apply code, remember only one promotional code can be used per order.
Are customs duties included in the shipping price?
Yes, all costs are included in your final price.
If an item is out of stock, can I still order it?
Yes, Each piece is made to order (or in stock) and can be ordered and paid for on Checkout. We will then contact you and give details of progress.