Shipping policy
Delivery & Shipping Policy
Last updated: 28 September 2026
Box Of Colours supplies decorative glass products, including vases, sculptures, chandeliers and table lamps.
Many of our products are sourced from independent makers and suppliers in Italy and may be made, prepared or ordered specifically following receipt of your order.
For this reason, delivery times can be longer than those of standard stock items.
1. Delivery estimates
Our current indicative delivery times are:
Europe: approximately 2–3 weeks
Rest of World: approximately 3–6 weeks
These are estimated delivery periods rather than guaranteed delivery dates unless a specific delivery date has been expressly agreed with you.
The estimated delivery period for an individual product may differ and, where applicable, will be stated on the product page or communicated before your order is accepted.
2. Direct fulfilment by our makers
Some products are dispatched directly by the relevant Italian maker or supplier to your delivery address on behalf of Box Of Colours.
This means that you may receive your order directly from the maker or supplier.
Your purchase contract remains with Box Of Colours.
If you have any questions or problems concerning delivery, please contact:
3. Delays
Delivery estimates can be affected by:
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production times;
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supplier availability;
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carrier delays;
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customs clearance;
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import procedures;
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adverse weather;
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public holidays;
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transport disruption; and
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other circumstances outside our reasonable control.
If we become aware of a material delay affecting your order, we will contact you where reasonably possible.
Nothing in this policy affects any statutory rights you may have where goods are not delivered within the legally required timeframe.
4. International delivery
We currently accept orders for delivery to the UK, European countries, the United States and selected other destinations.
Availability may vary depending on the product and destination.
Certain products may not be available for delivery to particular countries because of local laws, customs requirements, product restrictions or transport limitations.
5. Customs, duties and taxes
For deliveries outside the United Kingdom, additional import duties, taxes, customs charges or brokerage fees may apply depending on the destination country and the delivery arrangement.
Unless expressly stated otherwise at checkout or on the relevant product page, such charges are the customer's responsibility.
Customers are responsible for providing accurate delivery information and for complying with applicable import requirements in their country.
6. Large and fragile products
Our products include glass items and, in some cases, large chandeliers and sculptures.
Delivery may therefore require specialist handling or additional packaging.
Where a product requires special delivery arrangements, we may contact you before dispatch.
Please inspect the external packaging when the delivery arrives.
Where there is visible damage, please photograph the packaging before opening it where practical.
If the product itself is damaged, contact us at des@boxofcolours.com as soon as possible.
7. Delivery address
Customers are responsible for providing a complete and accurate delivery address.
If an incorrect address is supplied, additional delivery or redirection costs may arise.
Where an item cannot be delivered because of incorrect or incomplete address information supplied by the customer, we will work with the customer and carrier to determine the available options.
8. Delivery of electrical products
Table lamps and chandeliers may have product-specific delivery, installation and electrical requirements.
Customers should read all instructions supplied with the product before installation or use.
Where professional installation is recommended or required, customers should use an appropriately qualified professional.
9. Delivery confirmation
Once an order has been dispatched, we may provide tracking information where available.
A tracking number or dispatch notification does not itself constitute confirmation that the goods have been delivered.
10. Contact
For questions about delivery, please contact:
Box Of Colours
des@boxofcolours.com
Business address:
Box Of Colours
7 Borough House
Midhurst
GU29 9DX
United Kingdom
Do not send anything to this address, it is not a processing facility, it is an office.